Peoples Jewellers — Jewelry Store in Waterloo

Reviews of Peoples Jewellers

• Steven

  Added 2016.05.28

  I've pretty much exclusively done my jewelry shopping here for the past 7 years for good reason: they have good service, quality, the best prices, and the best protection plans. They definitely let loyal customers know their loyalty is appreciated. I've had a custom ring (replica) made here after misplacing my engagement ring and they went above and beyond to make me happy and give me the best possible price. I highly recommend this store and will continue to do my shopping here.
• Adrian

  Added 2014.07.21

  My wife had ordered 2 earrings from their online store ($3000 each) when she received them she didn't end up liking either of them and there was no return labels in the package. After about two weeks of my wife contacting them to get a return label to send the 2 earrings back, they still could not provide a return label so my wife took it upon herself to send them back herself at the cost of approx $35 shipping fee. She sent both sets together in one package (as it costs $35 to send a package) which was received by Peoples on Dec 16th but only got refunded for one pair even though both were in the one package. When contacting customer service, well over half a dozen times now we keep being told that the second set was not received. Their customer service is horrible. Nobody can help us. We keep being told that there is no manager at the call center for us to speak with which is unbelievable to say the least. They now owe us approx $3,000 and we have no idea how to receive our refund. I will be contacting the local BBB and escalating this to the highest level. I have no patience or respect for THIEVES!!! WHERE IS MY MONEY????
• Juan

  Added 2014.01.31

  Helpful and polite at the desk
• David

  Added 2013.05.24

  So disappointed with Peoples! Purchased a ring for $400 that had approximately 40 very small diamonds. They convinced me to purchase their "protection policy" so that I would not need to pay for repairs. It wasn't long and a diamond fell out of the ring. I took it in to repair it and they said that since I had purchased their policy I would only be paying for the diamond (keep in mind 1 of 40). Their price to replace it ...$250!! Over half of what the ring cost. I told them that was ridiculous and took it to a local jewelers who replaced the diamond and did the repair for $100. Like come on! They are just trying to rip people off! Will NEVER give them my business again.