Budget Car Truck Rental — Car Rental in Waterloo

Reviews of Budget Car Truck Rental

• John

  Added 2016.07.09

  No care for safety of person.All they care is selling the insurance.I will never rent from them again and suggest no one does .
• William

  Added 2016.06.04

  Be aware and never use this place to rent a car
• Ashton

  Added 2016.01.12

  Great staff and service at this location. Truck was in great condition and everything went smoothly with the rental. The only negative and the reason for the 4 rather than 5 stars is that I did not get a receipt. I was told to go to the World Wide Web site to get my receipt and was not able to get it despite several attempts. Customer should not need to struggle with technology to get a receipt for the rental.
• Cody

  Added 2014.11.04

  The staff is friendly and considerate. But make sure u call them before picking up ur car.
• James

  Added 2014.10.15

  What is completely ridiculous about this is this ALL would have never happened if the manager at this location did not cancel my reservation because I was only 2 hours late and did not answer my phone because I was in an airplane.
• Jose

  Added 2014.08.08

  The manager, and his employees are very unprofessional and rude and they rip you off whenever they can!!!
• Daniel

  Added 2014.06.09

  I reserved a car to be picked up at this location through Air Miles. On the reservation it asked me when I will be picking up the car, the time I put down was about 1:30 after my flight into the Kitchener Airport was scheduled to land. The day I travelled to Kitchener/Waterloo my flight ended up being delayed a couple of hours. Aparently while I was in the air, someone from this Budget location called my cell phone but never left a voicemail (I have Who Called from Rogers) When I arrived at the Budget location the manager told me they thought I was going to be a no show and already cancelled my reservation but told me it was not a problem and I will receive a card, which I did, and I thought everything was fine. Little did I know, after my trip to Kitchener/Waterloo, when I received my credit card bill I found out that I was being charged the Full regular price for the rental, even though I used Air Miles to purchase this rental. Subsequently everyone at Budget s customer support was unable to fix this mistake and give me refund, even when I contacted Air Miles support they told me that only Budget can give me a refund for this mistake. It was not until I disputed the charges directly with my credit card company was when I finally received a refund.